Information We Collect

When you interact with levorinexus's financial education platform, we collect various types of information to provide you with personalised learning experiences and improve our services. This includes information you directly provide to us and data we automatically gather through your platform usage.

• Personal identification details including your name, email address, phone number, and postal address when you register for courses or contact us
• Payment information processed securely through our encrypted payment systems when you enroll in premium learning programs
• Educational progress data including course completion rates, quiz results, and learning preferences to customise your experience
• Technical information such as your IP address, browser type, device information, and usage patterns to optimise platform performance
• Communication records including emails, chat messages, and feedback you provide to help us improve our educational content

How We Use Your Information

Your information helps us create meaningful educational experiences tailored to your learning goals. We use the data we collect to deliver high-quality financial education services while maintaining the highest standards of privacy protection.

• Providing access to educational content, courses, and learning materials relevant to your selected areas of interest
• Customising your learning journey based on your progress, preferences, and educational background in financial topics
• Communicating important updates about course schedules, new educational content, and platform improvements
• Processing payments securely for premium courses and educational materials you choose to purchase
• Analysing platform usage to identify areas for improvement and develop more effective learning tools
• Ensuring platform security and preventing unauthorised access to protect all users' educational data

Data Sharing and Third Parties

We carefully limit how your personal information is shared and only work with trusted partners who meet our strict privacy and security standards. Your educational data remains confidential and is never sold to third parties for marketing purposes.

• Educational content providers who help deliver specialised courses and learning materials under strict confidentiality agreements
• Payment processors that handle transactions securely, receiving only the minimum information necessary to complete payments
• Technology service providers who help maintain platform functionality, subject to comprehensive data protection agreements
• Legal authorities when required by Australian law or to protect the safety and rights of our users and educational community

All third-party partners are carefully vetted and must demonstrate compliance with Australian Privacy Principles and international data protection standards before handling any user information.

Your Privacy Rights

Under Australian Privacy Law and our commitment to transparency, you have significant control over your personal information. We've designed straightforward processes to help you exercise these rights effectively.

To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We'll respond to all requests promptly and provide clear explanations of any limitations that may apply under Australian privacy legislation.

Data Security and Protection

Protecting your personal information is fundamental to everything we do. We've implemented comprehensive security measures that meet Australian standards and international best practices for educational platforms.

• Industry-standard encryption for all data transmission and storage, ensuring your information remains secure during online learning sessions
• Multi-factor authentication options for your account to prevent unauthorised access to your educational progress and personal details
• Regular security audits and vulnerability assessments conducted by independent cybersecurity specialists
• Restricted access controls ensuring only authorised staff can access personal information, and only when necessary for educational support
• Secure data centres located in Australia with physical security measures and environmental monitoring systems
• Regular staff training on privacy best practices and data handling procedures to maintain consistent protection standards

Data Retention and Deletion

We maintain your personal information only as long as necessary to provide educational services and meet our legal obligations. Our retention practices are designed to balance your privacy rights with legitimate business and educational needs.

• Active account information is retained while you maintain an account with us and continue using our educational services
• Educational progress records are kept for three years after course completion to provide ongoing support and certification verification
• Payment records are retained for seven years in accordance with Australian taxation and financial record-keeping requirements
• Communication records are typically deleted within two years unless they contain important educational guidance or support information
• Technical logs and usage data are automatically purged after 12 months unless required for ongoing security investigations

When data is no longer needed, we use secure deletion processes that completely remove information from our systems and backup storage. You can request early deletion of your data, though some information may need to be retained for legal compliance purposes.

International Data Transfers

While we primarily store and process your information within Australia, some educational services may involve international data transfers to provide you with comprehensive learning resources and technical support.

• Educational content delivery through global networks to ensure fast, reliable access to learning materials regardless of your location
• Technical support services provided by carefully selected international partners who meet Australian privacy standards
• Backup storage systems located in jurisdictions with adequate privacy protections as recognised by Australian privacy authorities
• Video conferencing and communication tools that may involve temporary data processing in overseas locations during live educational sessions

All international transfers are conducted using appropriate safeguards, including contractual privacy clauses and technical measures that ensure your information receives equivalent protection to Australian privacy standards.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and provide personalised educational content. We believe in transparency about how these technologies work and giving you control over their use.

• Essential cookies that enable core platform functionality, including user authentication and course progress tracking
• Performance cookies that help us understand how you navigate the platform to improve educational content organisation
• Preference cookies that remember your learning settings, language choices, and customised dashboard layout
• Analytics cookies that provide insights into popular courses and learning patterns to guide content development

You can manage cookie preferences through your browser settings or our cookie preference centre available in your account dashboard. Disabling certain cookies may affect some platform functionality, but core educational features will remain available.

Updates to This Policy

We regularly review and update this privacy policy to ensure it reflects current practices and complies with evolving privacy legislation. When significant changes occur, we'll notify you through multiple channels to ensure you're informed about how your information is handled.

• Email notifications sent to your registered address at least 30 days before major policy changes take effect
• Prominent notices displayed on the platform highlighting key changes and their impact on your privacy rights
• Version history maintained on this page so you can review previous policy versions and track changes over time
• Optional webinar sessions explaining significant updates and answering user questions about privacy practices

Continued use of our educational platform after policy updates indicates your acceptance of the revised terms. However, if you disagree with changes, you can contact us to discuss your concerns or request account deletion.